Refund policy

RETURNS

We have a 30-day return policy. That means you have 30 days after you receive your item to request a return.

To be eligible, the item must be in the same condition you received it — unused, with all original packaging and labeling intact. You will also need your receipt or other proof of purchase.

Approved returns are subject to a 5% restocking fee. That fee helps cover non-refundable credit card and payment-gateway charges, plus handling, inspection, repackaging, and inventory processing.

To start a return, email sales@plenasupply.com. If the return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items shipped back to us without a return request first will not be accepted.

Questions about a return? Email sales@plenasupply.com.

Damages and issues

Please inspect your order when it arrives. Contact us right away if an item is defective, damaged, or if you received the wrong item so we can review it and make it right.

Refunds

After we receive and inspect the return, we will tell you whether the refund is approved. If it is approved, we refund the original payment method within 10 business days. Your bank or card company may take additional time to post the credit.

If more than 15 business days have passed since we approved the refund and you still do not see it, email sales@plenasupply.com.